EPISODE 14: When a Client Doesn't Know What They Want or You Make a Mistake—with Deb Zahn

In this Craft of Consulting podcast episode, host Deb Zahn answers two questions she got from podcast listeners about challenges they are having as new consultants: 1) What do you do if it becomes clear that a client doesn't know what they want you to do while you are negotiating a contract? 2) What do you do if you make a mistake when working for a client? Deb gives her advice on how to handle these common problems successfully.



Deb Zahn

At the request of podcast listeners, host Deb Zahn tackles two issues that consultants routinely face. In this podcast, I’m going to talk about:

  • Why you should get paid for helping clients get clear about what they are trying to achieve, what their priorities are, and how to sequence priorities and activities

  • How to pivot from negotiating a contract with an unclear scope to negotiating a contract to help the client clarify what they need

  • The most important thing you need to do first when you make a mistake during a client engagement

  • What you can say and do to reestablish trust, get back on track, and move forward productively with the client

  • Where else you can get tips and scripts for other tricky client conversations


If you have questions or challenges that you’d like me to address, please feel free to leave a comment or click Contact to send me a note!

​More about Deb:


Get “Tips and Scripts for Tricky Client Conversations” to help you handle common client situations like a pro!


In this Craft of Consulting podcast episode, I interview Sapna Malhotra

Listening Time: 43min.

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