Dana Rosenstreich provides a unique view into the client’s perspective on what makes an excellent consultant. As the Executive Director of Human Services Portfolio at New York State Office of Information Technology Services, she has worked with many consultants over the years and tells us what she wants—and doesn’t want—from consultants. She talks about:
The importance of having consulting frameworks and knowing when to be flexible to solve whatever problems arise
The value of listening to clients and understanding their daily challenges
How to adapt to changes in the projects while maintaining good client relationships
How to communicate effectively and build trust by showing that you care
What never to do!