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Listening Time:

35 min

Episode 133: A Play-by-Play of Using Human-Centered Design as a Facilitator—with Prina Shah

Learning human-centered design works in theory is great. But seeing how it works in practice is magic.

But unless you're directly involved, how can you see how to do it? This podcast gives you a view from the inside.

On this week's episode of the Craft of Consulting Podcast, I brought on a brilliant global coach, consultant, trainer, and keynote speaker, Prina Shah, who will walk you through step by step how she used this approach to get a consulting client and get them the results they desired.


Prina Shah

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Episode Details

Prina Shah gives you a peek into how to apply human-centered design with consulting clients. In this episode, we talk about:

  • Defining human-centered design

  • Starting with a blank slate when pitching to a consulting client

  • Designing the right workshop for the problem at hand

  • Getting the full iceberg when assessing culture

  • Guiding people through “balcony thinking” before getting them onto the dance floor and operational

  • Using avatars, empathy mapping, and test-card templates

  • Engaging people and keeping CEOs from dominating sessions

  • Ensuring you don’t influence thinking as a facilitator

  • Using these techniques virtually

For more information about Prina Shah:

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