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Listening Time:

15 min

Episode 14: When a Client Doesn't Know What They Want or You Make a Mistake—with Deb Zahn

In this Craft of Consulting podcast episode, host Deb Zahn answers two questions she got from podcast listeners about challenges they are having as new consultants: 1) What do you do if it becomes clear that a client doesn't know what they want you to do while you are negotiating a contract? 2) What do you do if you make a mistake when working for a client? Deb gives her advice on how to handle these common problems successfully.


Deb Zahn

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Episode Details

At the request of podcast listeners, host Deb Zahn tackles two issues that consultants routinely face. In this podcast, I’m going to talk about:

  • Why you should get paid for helping clients get clear about what they are trying to achieve, what their priorities are, and how to sequence priorities and activities

  • How to pivot from negotiating a contract with an unclear scope to negotiating a contract to help the client clarify what they need

  • The most important thing you need to do first when you make a mistake during a client engagement

  • What you can say and do to reestablish trust, get back on track, and move forward productively with the client

  • Where else you can get tips and scripts for other tricky client conversations

If you have questions or challenges that you’d like me to address, please feel free to leave a comment or click Contact to send me a note!

​More about Deb:​  

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