02/21/22
Listening Time:
45 min
Episode 148: A Masterclass in Addressing Scope Creep When Consulting—with Deb Zahn
Scope creep happens. To all consultants at some point. Sometimes it even leaps. What do you do when it happens?
On this week's episode of the Craft of Consulting Podcast, host Deb Zahn talks about what scope creep is, the various forms it takes, why it happens, and how to properly address it, all while maintaining a good relationship with your client.
TODAY'S GUEST
Deb Zahn
Episode Details
Scope creep in consulting engagements doesn’t have to cause you to lose money or harm a client relationship—if you manage skillfully. In this episode, I talk about:
Understanding what scope creep is, when it happens, and why it happens
Matching the version of scope creep with the right solution
Getting your mindset in the right place first
Preventing scope creep and intervening when scope creep can’t be prevented
Owning the scope and setting clear expectations
Marrying scope and price together
Normalizing talking about scope and price
Bringing up scope changes when they happen and as soon as they happen
Switching up strategies to get clients the outcomes they want but without working for free
Get your FREE Scope Creep Checklist for Managing Client Expectations: