02/21/22

Listening Time:

45 min

Episode 148: A Masterclass in Addressing Scope Creep When Consulting—with Deb Zahn

Scope creep happens. To all consultants at some point. Sometimes it even leaps. What do you do when it happens?

On this week's episode of the Craft of Consulting Podcast, host Deb Zahn talks about what scope creep is, the various forms it takes, why it happens, and how to properly address it, all while maintaining a good relationship with your client.

TODAY'S GUEST

Deb Zahn

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Episode Details

Scope creep in consulting engagements doesn’t have to cause you to lose money or harm a client relationship—if you manage skillfully. In this episode, I talk about:


  • Understanding what scope creep is, when it happens, and why it happens

  • Matching the version of scope creep with the right solution

  • Getting your mindset in the right place first

  • Preventing scope creep and intervening when scope creep can’t be prevented

  • Owning the scope and setting clear expectations

  • Marrying scope and price together

  • Normalizing talking about scope and price

  • Bringing up scope changes when they happen and as soon as they happen

  • Switching up strategies to get clients the outcomes they want but without working for free


Get your FREE Scope Creep Checklist for Managing Client Expectations:

https://craftofconsulting.ck.page/5db08cde78