Episode 242: What Consulting Clients Really Want—with Heather Gates
What if you could get into the mind of a consulting client and find out what they really want? Find out what makes them say yes or no to a consultant. Well, you are in luck!
In this Craft of Consulting Podcast episode, I interview Heather Gates, one of my long-time clients, who shares why she hires consultants, what type of experience she wants, and what makes her say no thanks.
In this episode, we talk about:
Looking back at our rocky start
Understanding why she wants to hire consultants at all
Deciding who she wants to hire as a consultant
Being annoyed by rigid models
Bringing flexibility to the process
Naming factors that lead to a yes
Saying something if you see bad behavior from other consultants
Having a collegial connection with consultants
Making sure you are always looking out for past clients
For more information about Heather Gates: