Episode 82: Upping Your Facilitation Game—with Leanne Hughes
In this Craft of Consulting podcast episode, I interview Leanne Hughes, the Obi-Wan Kenobi of facilitation. She helps consultants, trainers, and facilitators create the most profitable learning experiences. She also helps companies create unpredictable experiences and employee "evangelists" to overcome resistance to internal change.
In this podcast, Leanne goes deep into the art and science of one of the most important consulting skills: facilitation. She shares why facilitation matters for consultants as well as facilitation strategies and tactics that will help you serve your clients better.
Leanne shares her secrets to mastering facilitation and ensuring your clients get the best outcomes and the best experiences. In this podcast, we talk about:
Knowing what excellent facilitators do (and don’t do)
Encouraging leaders to take a facilitative approach
Asking new or prospective clients the right questions to determine what you do as a facilitator
Understanding how best to sequence engagements toward defined outcomes
Satisfying rational and experiential objectives
Getting clients to shift out of default mode and willing to embrace new ways of doing things
Casting a vision to clearly identify what clients truly want
Doing deliberate pre-work to ensure success
Understanding how to get changes to stick
Helping other facilitators get better results and sharing our secret sauces